Frequently Asked Questions

Therapy offers valuable insights and guidance to help you navigate personal challenges and find effective solutions. Its success largely depends on your active participation and willingness to apply what you learn in daily life. Progress takes time, effort, and commitment.

While not exhaustive, therapy can help you:

• Understand yourself, your goals, and values
• Address the issues that brought you to therapy
• Heal from past trauma or emotional pain
• Manage emotions like anger, grief, or depression
• Develop healthier coping strategies
• Change unhelpful behavior patterns
• Improve communication and relationships
• Build self-esteem and confidence

Therapy is a journey guided by the therapeutic relationship and your active engagement.

In therapy, you’ll collaborate with your provider to assess your needs and develop a personalized treatment plan. Sessions typically focus on current challenges, relevant history, and ongoing progress. Depending on your goals, therapy may be short-term or longer-term, with regular sessions to support continued growth.

To encourage progress, it's important to put in effort both during and between sessions. Your provider may suggest things like practicing coping skills, writing in a journal, or keeping track of certain behaviors. Change can be uncomfortable at times, but that’s often when the most growth happens.

Confidentiality helps build trust and makes it easier to talk openly in therapy. Your provider will give you a written "Informed Consent" that explains their privacy policy. In most cases, what you share will stay private. If your provider needs to share information or talk to others involved in your care, they’ll ask for your written permission, which you can revoke at any time.

However, there are a few legal exceptions. Providers must report:

• Child abuse or neglect
• Abuse of vulnerable adults or the elderly
• Threats of harm to others
• Serious risk of self-harm

Any other exceptions will be explained in the paperwork you receive at the start of therapy.

We recommend you contact your insurance provider to verify mental/behavioral health coverage and understand your benefits. Questions to ask include:

• Do I need a referral for mental health services?
• What are my mental health benefits?
• What is my deductible, and how much have I met?
• How many therapy sessions are covered?
• What is the coverage amount per session?
• What will my plan reimburse for an out-of-network provider?

You may also want to check with your employer about using FSA or HSA funds for eligible therapy expenses.

 We accept the following insurance plans:

• BCBS of MN
• BCBS of ND
• HealthPartners
• Humana
• Sanford Health Plan
• Medicare
• MN Medicaid
• ND Medicaid
• United Healthcare/Optum

Please contact your insurance provider to confirm which mental health services are covered under your plan. 

**Insurance coverage may vary by provider. Please contact us to confirm if your chosen provider accepts your insurance for services. 

Our standard rates are listed below. Please note that these rates may change depending on your insurance provider. Contacting your insurance company is recommended to ensure what services are covered by your insurance plan.

• Initial Diagnosis Evaluation (60 minutes - CPT Code 90791): $310
• Psychotherapy Session (16-37 minutes - CPT Code 90832): $150
• Psychotherapy Session (38-52 minutes - CPT Code 90834): $185
• Psychotherapy Session (53+ minutes - CPT Code 90837): $255
• Interactive Complexity (CPT Code 90785): $30
• No-Show or Late Cancellation (less than 24 hours before appointment): $30

Less Common Services:

• Crisis 60 Minutes (30-74 minutes - CPT Code 90839): $350
• Family without Patient (26-50 minutes - CPT Code 90846): $175
• Family with Patient (26-50 minutes - CPT Code 90847): $175

Payment is due once your insurance processes the claim for the service. However, no-show or late cancellation fees cannot be billed to insurance and are the client’s responsibility. We accept cash, check, credit/debit cards, and HSA/FSA cards.

Clients are entitled to receive a "Good Faith Estimate" that outlines the expected cost of their medical care. By law, healthcare providers are required to provide an estimate of charges for medical services and items to clients who do not have insurance or who are not using insurance.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency services, including related expenses such as medical tests, prescription medications, equipment, and hospital fees.

Your healthcare provider is required to give you a written Good Faith Estimate at least one business day before the service or item is provided. You may also request a Good Faith Estimate from your provider or any other provider you choose before scheduling a service or item.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.

Be sure to save a copy or image of your Good Faith Estimate for your records. For more information or if you have questions about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

 If you are unable to attend a scheduled appointment, please notify our office at least 24 hours in advance to cancel or reschedule. At Woodnote Therapy, PLLC, we value strong communication between therapist and client.

A $30 fee will be charged for no-shows or late cancellations, which will be your responsibility and cannot be billed to insurance. This fee is necessary because we reserve the time exclusively for you. If you arrive 15 minutes or later to your appointment, it will be considered a late cancellation, and you will need to reschedule.

Please note, this policy applies to services under Woodnote Therapy, PLLC. Other businesses in the space have their own cancellation/no-show policies. For any questions, please contact your provider directly.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Woodnote Therapy, PLLC is committed to protecting your privacy. The Practice is required by federal law to maintain the privacy of Protected Health Information (“PHI”), which is information that identifies or could be used to identify you. The Practice is required to provide you with this Notice of Privacy Practices (this “Notice”), which explains the Practice's legal duties and privacy practices and your rights regarding PHI that we collect and maintain.

YOUR RIGHTS

Your rights regarding PHI are explained below. To exercise these rights, please submit a written request to the Practice at the address noted below.

To inspect and copy PHI.

• You can ask for an electronic or paper copy of PHI. The Practice may charge you a reasonable fee.
• The Practice may deny your request if it believes the disclosure will endanger your life or another person's life. You may have a right to have this decision reviewed.

To amend PHI.

• You can ask to correct PHI you believe is incorrect or incomplete. The Practice may require you to make your request in writing and provide a reason for the request.
• The Practice may deny your request. The Practice will send a written explanation for the denial and allow you to submit a written statement of disagreement.

To request confidential communications.

• You can ask the Practice to contact you in a specific way. The Practice will say “yes” to all reasonable requests.

To limit what is used or shared.

• You can ask the Practice not to use or share PHI for treatment, payment, or business operations. The Practice is not required to agree if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask the Practice not to share

PHI with your health insurer.

• You can ask for the Practice not to share your PHI with family members or friends by stating the specific restriction requested and to whom you want the restriction to apply.

To obtain a list of those with whom your PHI has been shared.

• You can ask for a list, called an accounting, of the times your health information has been shared. You can receive one accounting every 12 months at no charge, but you may be charged a reasonable fee if you ask for one more frequently.

To receive a copy of this Notice.

• You can ask for a paper copy of this Notice, even if you agreed to receive the Notice electronically.

To choose someone to act for you.

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights.

To file a complaint if you feel your rights are violated.

• You can file a complaint by contacting the Practice using the following information: Woodnote Therapy, PLLC, 1913 S Washington St, Ste C, Grand Forks, ND 58201
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
• The Practice will not retaliate against you for filing a complaint.

To opt out of receiving fundraising communications.

• The Practice may contact you for fundraising efforts, but you can ask not to be contacted again.

OUR USES AND DISCLOSURES

1. Routine Uses and Disclosures of PHI

The Practice is permitted under federal law to use and disclose PHI, without your written authorization, for certain routine uses and disclosures, such as those made for treatment, payment, and the operation of our business. The Practice typically uses or shares your health information in the following ways:

To treat you.

• The Practice can use and share PHI with other professionals who are treating you.
• Example: Your primary care doctor asks about your mental health treatment.

To run the health care operations.

• The Practice can use and share PHI to run the business, improve your care, and contact you.
• Example: The Practice uses PHI to send you appointment reminders if you choose.

To bill for your services.

• The Practice can use and share PHI to bill and get payment from health plans or other entities.
• Example: The Practice gives PHI to your health insurance plan so it will pay for your services.

2. Uses and Disclosures of PHI That May Be Made Without Your Authorization or Opportunity to Object The Practice may use or disclose PHI without your authorization or an opportunity for you to object, including:

To help with public health and safety issues

• Public health: To prevent the spread of disease, assist in product recalls, and report adverse reactions to medication.
• Required by the Secretary of Health and Human Services: We may be required to disclose your PHI to the Secretary of Health and Human Services to investigate or determine our compliance with the requirements of the final rule on Standards for Privacy of Individually Identifiable Health Information.
• Health oversight: For audits, investigations, and inspections by government agencies that oversee the health care system, government benefit programs, other government regulatory programs, and civil rights laws.
• Serious threat to health or safety: To prevent a serious and imminent threat.
• Abuse or Neglect: To report abuse, neglect, or domestic violence.

To comply with law, law enforcement, or other government requests

• Required by law: If required by federal, state or local law.
• Judicial and administrative proceedings: To respond to a court order, subpoena, or discovery request.
• Law enforcement: For law locate and identify you or disclose information about a victim of a crime.
• Government Functions: For military or national security concerns, including intelligence, protective services for heads of state, or your security clearance.
• National security and intelligence activities: For intelligence, counterintelligence, protection of the President, other authorized persons or foreign heads of state, for the purpose of determining your own security clearance and other national security activities authorized by law.
• Workers' Compensation: To comply with workers' compensation laws or support claims.

To comply with other requests

• Coroners and Funeral Directors: To perform their legally authorized duties.
• Organ Donation: For organ donation or transplantation.
• Research: For research that has been approved by an institutional review board.
• Inmates: The Practice created or received your PHI in the course of providing care.
• Business Associates: To organizations that perform functions, activities or services on our behalf.

3. Uses and Disclosures of PHI That May Be Made With Your Authorization or Opportunity to Object Unless you object, the Practice may disclose PHI:

• To your family, friends, or others if PHI directly relates to that person's involvement in your care.
• If it is in your best interest because you are unable to state your preference.

4. Uses and Disclosures of PHI Based Upon Your Written Authorization

The Practice must obtain your written authorization to use and/or disclose PHI for the following purposes:

• Marketing, sale of PHI, and psychotherapy notes.
• You may revoke your authorization, at any time, by contacting the Practice in writing, using the information above. The Practice will not use or share PHI other than as described in Notice unless you give your permission in writing.

OUR RESPONSIBILITIES

• The Practice is required by law to maintain the privacy and security of PHI.
• The Practice is required to abide by the terms of this Notice currently in effect. Where more stringent state or federal law governs PHI, the Practice will abide by the more stringent law.
• The Practice reserves the right to amend Notice. All changes are applicable to PHI collected and maintained by the Practice. Should the Practice make changes, you may obtain a revised Notice by requesting a copy from the Practice, using the information above, or by viewing a copy on the website
• The Practice will inform you if PHI is compromised in a breach.